CSAT Calculator

Use this free csat calculator to calculate a customer satisfaction (CSAT) score from survey responses.

How the csat calculator works

CSAT % = satisfied responses (usually 4 or 5 out of 5) ÷ total responses × 100.

Frequently asked questions

What is a good CSAT score?

Many teams aim for 80% or higher, though it depends on the industry.

Results are estimates for general information only. They are not a substitute for professional advice where applicable. Found a mistake? Report an error.